Terms of Service

Preface

Dear NiftyPaw Pet Parents,

Welcome to use the services of the NiftyPaw Pet Supplies Independent Website (hereinafter referred to as "this Website")! These Terms of Service (hereinafter referred to as "these Terms") constitute a legal agreement between you and the operator of NiftyPaw (hereinafter referred to as "we"), and apply to all your acts of accessing, browsing and using this Website. Please read and understand these Terms carefully before using this Website. Your access, account registration or order submission shall mean that you have accepted and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use the services of this Website.

Parties to the Agreement

Service Provider: NiftyPaw Operation Team (hereinafter referred to as "we"), the operating entity of the independent website focusing on the sale of pet supplies in the U.S. market.
Service Recipient: Individual users who access and use this Website (hereinafter referred to as "you"). You warrant that you are an adult with full civil capacity, or use the services of this Website accompanied by a guardian.

Account Registration and Use

Requirements for Registration Information: When registering an account on this Website, you shall provide true, accurate and complete personal information (including name, email address, shipping address, etc.), and shall not register with false information, impersonate others or create multiple malicious accounts.
Responsibility for Account Security: You shall be fully responsible for your account password and account operation behaviors. If you find that your account has been stolen, abnormally logged in, etc., you shall immediately notify us via the service email niftypaw@outlook.com, and we will assist you in taking security measures.
Obligation to Update Information: If your personal information (such as shipping address, contact information) changes, you shall update it in the account center in a timely manner. You shall bear the consequences of order problems, delivery failures, etc. caused by incorrect information.

Orders and Payment

Order Submission and Confirmation: After you submit an order and complete payment on this Website, it shall be deemed that you have issued a purchase offer to us; the order shall be formally established after we receive your order information and confirm that the goods are in stock. If you fail to pay in a timely manner after submitting the order, we have the right to cancel the order.
Inventory and Out-of-Stock Handling: All orders are subject to the actual inventory of the goods. If the goods are out of stock after you place the order, we will notify you via email within 1 business day, and provide you with two options: full refund or wait for restocking, and you can decide the handling method independently.
Payment Methods: This Website supports payment methods such as Visa, Mastercard, American Express and PayPal. All payment transactions are protected by industry-standard encryption technology.

Pricing and Promotions

Price Change Rules: The prices of goods on this Website may be adjusted due to promotional activities, market fluctuations, exchange rate changes and other factors. The price displayed on the product page is the real-time marked price, and the price confirmed by you when placing the order is the final transaction price, which is not affected by subsequent price changes.
Promotional Activity Instructions: The preferential rules of promotional activities (such as discounts, full reductions, free gifts) shall be subject to the announcement on the activity page. If the price is displayed incorrectly due to system failure and other force majeure, we have the right to cancel the relevant orders and process the refund.

Intellectual Property Rights

Intellectual Property Rights of Website Content: All content of this Website (including but not limited to logos, trademarks, text descriptions, product pictures, page designs, video materials, etc.) are the intellectual property rights of us or relevant right holders, protected by the U.S. Copyright Law, Trademark Law and international intellectual property conventions. Without our written authorization, you shall not copy, modify, disseminate, sell or use any intellectual property content of this Website.
User Content Authorization: If you submit content through this Website (such as product reviews, unboxing pictures, pet usage experience, etc., hereinafter referred to as "User Content"), you shall be deemed to grant us a non-exclusive, royalty-free, perpetual license worldwide to use, display, modify and disseminate such User Content on this Website, social media, marketing materials and other channels (without further notice or payment of fees). You warrant that the User Content you submit does not infringe the legitimate rights and interests of any third party such as intellectual property rights, portrait rights and reputation rights. If a dispute arises therefrom, you shall bear full responsibility.

Limitation of Liability

Exemption for Force Majeure: We shall not be liable for delivery delays, order cancellations, etc. caused by force majeure events (including but not limited to logistics strikes, natural disasters, government policy adjustments, network failures, supplier out-of-stock, etc.), but will promptly notify you of the progress of the event and the handling plan.
Liability for Product Use: All pet supplies sold on this Website are products that comply with relevant U.S. safety standards. You shall bear full responsibility for the consequences such as pet injury and product damage caused by improper use (such as not using the product for pets in accordance with the product instructions).
Exemption for Indirect Losses: To the extent permitted by law, we shall not be liable for any indirect or consequential losses incurred by you due to the use of the services of this Website (such as indirect injuries to pets caused by the use of products, additional costs caused by order delays, etc.).

Dispute Resolution

Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.
Negotiation First: Any dispute arising between the parties in connection with these Terms or transactions shall first be resolved through good-faith negotiation; if the negotiation fails, you may choose to resolve it through the following methods:

(1) Apply to your credit card issuing company or PayPal arbitration institution for dispute mediation;

(2) Submit an arbitration application to the relevant arbitration institution in Spain. The arbitration award shall be final and binding on both parties.
Jurisdiction for Litigation: If the dispute cannot be resolved through arbitration, the parties agree to submit the dispute to a court of competent jurisdiction in Spain for litigation.

Updates and Effective Date of the Terms

Updates to the Terms: We have the right to modify these Terms of Service according to business development, changes in regulations and other circumstances. The updated Terms will be posted on the announcement bar of the homepage of this Website. If no objection is raised within 7 days after the announcement, it shall be deemed that you accept the updated Terms.
Effective Date: These Terms shall take effect on the date you first access this Website. If you continue to use the services of this Website, you shall be deemed to agree to be bound by the updated Terms.

Contact Us

If you have any questions about these Terms of Service, you can contact us through the following methods:

Service Email: niftypaw@outlook.com
Customer Service Working Hours: 9:00-18:00 EST, Monday to Friday

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