Privacy Policy

• We commit to collecting and using your personal information only for the legitimate business purposes stated in this policy, and will not abuse data beyond the necessary scope.
  
  
• We adopt industry-leading security technologies to protect your information from unauthorized access, disclosure, alteration or destruction.
  
  
• We strictly comply with the requirements of the CCPA, GDPR and other regulations to protect your statutory rights to access, modify and delete personal information.

1.Personal Identifiable Information

• Identity information: Name, contact phone number, email address;
• Delivery information: Shipping address, recipient information;
• Payment information: Relevant payment details of your payment method (Visa, Mastercard, American Express, PayPal, etc.) (Note: All payment information is processed using industry-standard encryption technology, and we do not store sensitive payment data such as full bank card numbers).

2.Automatically Collected Data

• Device information: IP address, device model, browser type, operating system version;
• Behavioral data: Website browsing history, page dwell time, product bookmarking/add-to-cart behavior, shopping preferences;
• Location information (optional): Only collect approximate geographic location information with your authorization (used to optimize logistics and delivery recommendations).

3.Other Information

1. Order Processing and Service Provision: Process your order payment, arrange logistics and delivery, track order status, and provide after-sales support related to your order;
2. Personalized Service Optimization: Recommend pet supplies and customize personalized website display content based on your shopping preferences to enhance your shopping experience;
3. Marketing and Communication: With your consent, send you product updates, promotional activities, pet care knowledge and other information (you can unsubscribe at any time through the unsubscribe link at the bottom of the email);
4. Security and Risk Control: Identify and prevent fraudulent transactions and abnormal account behaviors to ensure the security of the website transaction environment;
5. Business Improvement: Analyze user behavior data to optimize website functions, product categories and service processes.

1. Service Partners: Share with third-party service providers necessary to complete orders (such as logistics partners, payment gateway service providers, courier companies), and only share the minimum scope of data required to provide services;
2. Legal Requirements: Disclose necessary personal information in accordance with the legitimate requirements of government agencies and judicial institutions within the scope prescribed by law;
3. Business Protection: Disclose relevant information in emergency situations to protect the legitimate rights and interests of NiftyPaw, users or the public (such as preventing fraud and handling security incidents).

1. Types of Cookies: The Cookies we use include necessary Cookies (to ensure the basic functions of the website), analytical Cookies (to count website access data), and marketing Cookies (for personalized recommendations);
2. Cookie Management: You can refuse non-necessary Cookies through browser settings, but this may cause some website functions (such as shopping cart, account login) to not work properly;
3. Cookie Storage Period: Most Cookies are stored for 12 months and will automatically expire after the period, and you can also delete them manually.

1. Storage Period: We only store your personal information for the necessary period to complete order services and comply with legal retention obligations. After the expiration, the data will be automatically deleted or anonymized;
2. Security Measures: SSL encryption technology is used to protect the data transmission process, firewalls and access control technologies are used to prevent data leakage, and regular security audits are conducted on the data system.

• Service Email: niftypaw@outlook.com
• Customer Service Working Hours: 9:00-18:00 EST, Monday to Friday